Rahul Singh
Web Analytics & Finance Guy | Digital Marketing | Indian School of Business
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Category Archives: E-Commerce
95% of Products Are Similar — Here’s What Actually Makes the Difference
Why 95% of Products Fail to Stand Out — and What Actually Makes the Difference Walk into any market today — digital or physical — and you’ll find something surprising: most products are… nearly identical. That’s right. 95% of products are fundamentally the same. Same features. Same functionality. Sometimes even the same pricing. So why…
AI Chatbots and IVRs: Innovation or a Customer Support Nightmare?
AI chatbots and IVRs are not the future of support—they’re a temporary shortcut. And unless they evolve a lot, they should never replace the human touch that actually makes customers feel heard, valued, and helped. Here’s my take: ✅ Use AI for FAQs, status updates, basic info.🚫 Don’t let it replace real human support.👂 Complex problems…